ResidentBill

Your Utility Bill, Made Simple

ResidentBill provides a secure, transparent way for residents to view and pay their utility charges as billed by their property manager.

What Is ResidentBill?

ResidentBill is a trusted platform used by property managers to provide accurate, transparent billing for utilities.

We do not set your rates or charges—your property manager handles that. We provide the technology to make billing secure and easy.

Why Am I Receiving a Bill?

Many apartment communities divide shared utility costs — like water, sewer, and trash — among residents. Instead of including these costs in rent, your property management company uses ResidentBill to calculate and distribute individual utility statements.

This ensures every household contributes fairly to the building's total utility usage and helps everyone become more aware of their resource consumption.

How Are My Utility Charges Calculated?

Understanding your bill is simple. Most properties use a method called the Ratio Utility Billing System (RUBS), an industry-standard formula that divides shared utility costs fairly among all residents.

Unit Size

Square footage of your unit affects your share of utilities. Larger units typically use more resources.

Number of Occupants

More people in a unit generally means higher water and energy consumption for the household.

Set Rate

Some properties apply a predetermined rate based on unit type or property agreements.

Combined Formula

Often, a combination of factors creates the most accurate and fair distribution method.

Frequently Asked Questions

Is ResidentBill my utility provider?

No. Your local utility companies continue to supply water, gas, and electricity. ResidentBill simply works with your property management company to calculate and distribute your portion of shared utility costs.

Who should I contact if I have a question about my bill?

Please reach out directly to your property management office or landlord. They have access to your full account information and can assist with payment or billing inquiries.

Can I pay my bill through ResidentBill.com?

Please click the 'Pay Invoice' link on your invoice and follow the payment instructions provided by your property management team for secure processing.

What if I think my bill is too high?

Your first step should be to contact your property manager to review your account. You can also use the conservation tips above to reduce future usage and lower your bill over time.